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Job Description

Position: Support Technician

Reports To: VP Development & Support

Purpose: To provide technical support for current and prospective Database-Guys customers.

Role: As the first line of customer technical support, support technicians are responsible for ensuring that Database-Guys products and services not only meet but exceed customer expectations.


  • Provide technical support for current and prospective customers by:
    • Resolving customer technical support issues
    • Coordinating with Sales team to cover client needs including walkthroughs/sales call support
    • Participating in performance audits/technical site visits as needed/scheduled
  • Create customer preference by investigating support-related problems and developing solutions that deliver breakthrough results and exceed customer expectations every time.
  • Assist product development team by developing InstallShield packaging, fixing product bugs, testing new products and installs and other development tasks as assigned.
  • Provide historical contact records by updating customer database on a regular basis.
  • Monitor competition by gathering current marketplace information on pricing, products, new products, merchandising techniques, etc.
  • Reinforce Database-Guys core values with customers and associates.
  • Contribute to team effort by accomplishing team-related results as needed.


  • DB2 UDB certified
  • Excellent communication skills, both verbal and written
  • UNIX/Korn shell knowledge
  • C programming knowledge
  • Understands Web servers and HTML
  • InstallShield experience is a plus
  • Enjoys troubleshooting and customer interaction
  • Knowledge of Java, Java Servlets and XML is a plus
  • References and employment history must be provided
  • Moderate travel


  • Exempt position
  • Salary commensurate with experience
  • Dental benefits
  • Retirement plan
  • 90 day, 6 month and annual thereafter performance reviews.

Database-Guys is an Equal Opportunity Employer.

If you would like to be a contributor to future Database-Guys success stories, please fax your resume and completed application form to 1.530.689.7622, attention Careers @ Database-Guys.


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Last Updated: Fri, 24 Jan 2003 15:22:45 EST

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