We know we have to provide better service, better information, and better value.
Give us a chance, and we'll help you succeed.
We will do everything we can to provide extraordinary service. When
a customer writes to
several Database-Guys employees receive it, pagers go off, alarms
sound, and we do our best to get back to the customer quickly with
answers and solutions.
We will do everything we can to make our products the best. We have to provide the best ease of use, the best information, and the best solutions to help our customers achieve maximum performance and availability. We constantly improve our products using feedback from our customers and our own DB2 lab tests.
We price our products and services honestly and fairly. We provide the
best products at affordable prices so that you can succeed. We will be
successful only when you are, and we'd appreciate it if you'd
tell your friends and peers.
We want every customer to be a satisfied and successful customer.
Our Software Trial and License Agreement provides a courtesy trial
period. If you like our tools and they help you succeed, we will
be pleased to add you to our licensed customer list. If not, you are
under no obligation to buy.
We're honest in everything we do and say. We pay our vendors before the bills are due, often carrying credit balances. We respect confidentiality requirements. We like to help people succeed.